Cis 500 ucertify quiz: 4. understanding service design

Quiz: 4. Understanding Service Design, 1 of 18 Q: Service design has four major areas that need to be considered in order to deliver an holistic design. Which of these are the four areas?
People, process, products, partners
Partners, plans, people, performance
Process, plan, performance, partners
Products, plans, performance, processQuiz: 4. Understanding Service Design, 2 of 18 Q: “Documents defining all aspects of an IT service and its requirements through each stage of its lifecycle.” This is a description of what?
A service design package
A service definition package
A service transition document
A service core package Quiz: 4. Understanding Service Design, 3 of 18 Q: Which of the following is mainly concerned with the design of new or changed services?
Service Design
Service Transition
Change Management
Service StrategyQuiz: 4. Understanding Service Design, 4 of 18 Q: Which of these statements best represents the objective of service design?
Service design should design services that deliver the expectations of the service provider in terms of service requirements.
Service design should design services that cannot be improved.
Service design should design services that meet the requirements of the service provider.
Service design should design services that require little improvement, except to meet ongoing business requirementsQuiz: 4. Understanding Service Design, 5 of 18 Q: Which of the following is the primary source of demand for services?
Business processes
Business activities
Business proposals
Business outcomesQuiz: 4. Understanding Service Design, 6 of 18 Q: Which strategies are the entry points to service strategy in the ITIL lifecycle?
KPIs
PBAs
CIs
Four Ps Quiz: 4. Understanding Service Design, 7 of 18 Q: Which of these represents the five major aspects considered by service design in the design of quality services?
Solution, service design package, business strategy, measurement, and processes
Solution, architecture, management systems, processes, and measurement
Architecture, service design package, business strategy, service transition plan, and processes
Service management systems, processes, measurement, business strategy, and service operational readiness plansQuiz: 4. Understanding Service Design, 8 of 18 Q: A service consists of constituent parts, all of which must be considered as part of the design. Which of these are identified as part of service composition?1. Utility2. Warranty3. Resources4. Capabilities
3 and 4
1 and 2
1, 2, and 4
All of the above Quiz: 4. Understanding Service Design, 9 of 18 Q: Service design is subject to a number of constraints that impact the ability to design the solution. Which one of these is not recognized as a constraint?
Finance
Regulatory framework
Technology
Service solution Quiz: 4. Understanding Service Design, 10 of 18 Q: Which of the following Service Design processes makes the most use of data supplied by Demand Management?
Capacity Management
Service Level Management
Service Continuity Management
Service Catalogue ManagementQuiz: 4. Understanding Service Design, 11 of 18 Q: Which of these statements is the best definition of architecture?
The record and capture of the structure of the infrastructure, components, and services and the relationships between them
A formal plan of actions and timescales to implement cost-justified measures to improve the level of service that forms part of continual service improvement
Document(s) defining all aspects of an IT service and its requirements through each stage of its lifecycle
The fundamental organization of a system, embodied in its components, their relationships to each other and to the environment, and the principles guiding its design and evolution Quiz: 4. Understanding Service Design, 12 of 18 Q: Which of the following is NOT part of the Four Ps strategy?
Position
Package
Pattern
Plan Quiz: 4. Understanding Service Design, 13 of 18 Q: Which of the following ITIL processes is responsible for analyzing risks and counter measures?
Problem Management
Capacity Management
Service Desk
IT Service Continuity ManagementQuiz: 4. Understanding Service Design, 14 of 18 Q: Which of the following would be considered as suitable contents for a service design package? Select the best option.
1. Organizational readiness assessment2. Organizational business strategy3. Service lifecycle plan4. Service transition plan5. Service operational acceptance plan6. Service acceptance criteria (SAC)
1, 3, 4, 5, and 6
1, 3, 5, and 6
1, 2, and 6
2, 5, and 6 Quiz: 4. Understanding Service Design, 15 of 18 Q: Service design provides value to the business in many different ways. Which of the following is not recognized as value from service design?
Efficient assessment of changes to business strategy.
Services meet the customer expectations for warranty requirements.
Designs will include governance requirements.
Lower total cost of ownership. Quiz: 4. Understanding Service Design, 16 of 18 Q: Which of the following is mainly concerned with the design of changed services?
Change Management
Service Delivery
Service Design
Service Transition Quiz: 4. Understanding Service Design, 17 of 18 Q: Which of the following is NOT a benefit resulting from good Service Design practice?
Improved service ownership
Improved service alignment
Improved IT governance
Improved quality of serviceQuiz: 4. Understanding Service Design, 18 of 18 Q: Service design delivers a new service or a change to an existing service. Which of the following are included in the service design?1. Technology2. Processes3. Budget4. Policies
All the answers are correct.
2 and 4
2, 3, and 4
1, 2, and 3

 

“#“”

Essay Writing Service

Order a unique copy of this paper
(550 words)

Approximate price: $22

Place Order
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

We value our customers and so we ensure that what we do is 100% original..
With us you are guaranteed of quality work done by our qualified experts.Your information and everything that you do with us is kept completely confidential.

Zero-plagiarism guarantee

The Product ordered is guaranteed to be original. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 100% original. The Company has a zero tolerance policy for plagiarism.

Read more

Free-revision policy

The Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date and within a period of thirty (30) days for dissertations.

Read more

Privacy policy

The Company is committed to protect the privacy of the Customer and it will never resell or share any of Customer’s personal information, including credit card data, with any third party. All the online transactions are processed through the secure and reliable online payment systems.

Read more

Fair-cooperation guarantee

By placing an order with us, you agree to the service we provide. We will endear to do all that it takes to deliver a comprehensive paper as per your requirements. We also count on your cooperation to ensure that we deliver on this mandate.

Read more

Calculate the price

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
× WhatsApp us for help